Sunday, June 11, 2006

New Hotline For Tourists

News from The Star, June 8, 2006, page N28:

Kuala Lumpur:
A new tourism information hotline has been lunched to cater for the influx of tourists during Visit Malaysia Year 2007.
Tourism Minister Datuk Seri Tengku Adnan Tengku Mansor said the new infoline, 1-300-88-5050 would replace the existing 1-300-88-5776.
"The new infoline starts operating today but the old one will sill be operational until Dec 31," he said.
The new infoline has 21 call centres but the old one only connects the caller to four call centres in Kuala Lumpur - at the Putra World Trade Centre (PWTC), KL International Airport, Malaysian Tourism Centre and KL Sentral."
The infoline will provide as much information as possible to foreign tourists, and our front liners are all well-trained," Tengku Adnan said after launching the new infoline at the PWTC here yesterday.
He said the call centres operates from 11 Tourism Malaysia offices and 12 Tourism Information Centres.
"To commemorate the 5oth anniversary of the country's independence next year, we have chosen 5050 as the last four digits of the infoline."
Tengku Adnan also said the ministry would hire multi-lingual operators during peak holiday seasons to cater to non-English speaking tourists.
He said the call centres would operate from 8am to midnight, adding all calls would be diverted to a mobile line after midnight.
"One officer will be on duty answering calls after midnight.
On another matter, Tengku Adnan said the ministry would soon launch its own real-time statistics on tourists arrivals, as it was getting the data directly from the immigration Department now.

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